ABOUT MANAGED SERVICES
Support and maintenance services for database, applications, infrastructure and cloud technologies.
Real world expertise across enterprise class technology platforms.
Personal, responsive expertise to keep your systems available, up to date and secure.
Ensure the lights never go out on your IT platforms
Mission-critical systems require mission-critical support. Think of it like the lights in a city. When they are working, it’s what people are expecting. If the lights aren’t working and the grid is down, it becomes a priority to get a team of electricians in to get the problem fixed.
We want to make sure that the lights never go out on your IT platforms like this. Our responsive and knowledgeable support in a real-time world often means the difference between costly downtime, and unresolved issues dragging on for weeks, if not months.
BSC helps customers run and operate their mission critical database and application platforms with a comprehensive range of Managed Services.
Benefits of our Managed Services:
ABOUT MANAGED SERVICES
What is our Managed Services offering?
Our Managed Services provide support and maintenance for database, applications, infrastructure and cloud technologies. We have a full suite of Managed Services from in-house operational support through to mission critical application hosting.
We provide the following benefits:
- Real time monitoring and alerting across all layers of the technology stack.
- Extensive metrics and reporting across all services in your IT environment.
- Scalable SLA based on your requirements.
- Local team of highly skilled experts monitoring and managing your critical platforms.
- Package tier options available to match your support requirements.
- Omni-channel support access to skilled engineers.
How does a great Managed Services partner benefit you?
Support for critical systems requires a unique set of capabilities.
In an online world prevention is often far less costly than the cure. When unplanned problems occur you need knowledgeable experts to diagnose and resolve the problems quickly and efficiently.
Our team proactively manages systems to ensure symptoms do not turn into problems. In the event unplanned problems occur, we provide highly responsive expertise to get your systems up and running again.
Why choose BSC as your Managed Services partner?
Australia owned and operated. We use modern technology to bring our services locally to you, providing personal service.
Responsive. We understand that you need solutions fast when you have problems.
We provide a comprehensive digital operations platform as a part of our Managed Services that combines 24*7 real-time monitoring, alerting and customer service desk.
We are continuously seeking better ways to manage and maintain our customer environments.
Customers benefit from improvements to our digital operations platform as a part of our service.
What do our Managed Services include?
Our Managed Services are designed to include all the typical activities required to keep systems available, secure and running efficiently.
Managed Services can be packaged according to your requirements, whether they be systems alerting and monitoring all the way up to full application hosting.
Systems monitoring and reporting.
Software patching and updates.
Backup and recovery.
Security monitoring and alerting.
Performance monitoring and tuning.
Capacity management and provisioning.
Environment and configuration management .
Operating and maintaining mission critical platforms.
We provide Managed Services for the following cloud, on-premise and hybrid cloud technologies:
AWS RDS, AWS Aurora, AWS Redshift
MySQL & MariaDB
Oracle Fusion Middleware
Enterprise J2EE platforms
Oracle Engineered Systems
Oracle Cloud Infrastructure
What do your Managed Services involve?
We provide full in-house management and maintenance of the application technology, database and infrastructure technologies deployed across public cloud, hybrid cloud and on-premise locations.
Typical Managed Services package include the following types of activities:
- Systems Monitoring & Reporting
- Operational Maintenance
- Diagnosing and resolving problems and issues
- Backup & Recovery
- Software updates and patching
- Performance tuning and optimisation
- Capacity management and forecasting
- Security monitoring and reporting
- Providing expertise to technical and business teams
How much time do you dedicate to managing customer systems?
It depends on the requirements of the customer and the complexity of the system.
Some have simple requirements whilst others have complex environments that require a high level of support.
What are the databases that you have experience managing?
We have experience with the following databases:
- Microsoft SQL
- AWS Aurora
- AWS RDS
- AWS Redshift
Who do I contact if I need an update on an issue related to the database?
You can contact our support team by phone, email or on our service desk portal.