Managed Services
We provide managed services for organisations whose Oracle estate or Checkmk monitoring underpin daily operations – delivered by the same senior engineers who architect and migrate these systems, staying on to run them.
Proactive monitoring, patching, performance, backup assurance and rapid incident response across the full Oracle stack and the Checkmk platform that watches it – one accountable team, with direct access to the people doing the work.
Monitoring & Alerting
Full-stack visibility built on Checkmk – infrastructure, database, application and network in one view – with alerting tuned to what actually matters to the business, not noise.
- 24/7 monitoring across the full stack.
- Checkmk-based infrastructure & application monitoring.
- Business-aware alert thresholds.
- Escalation and on-call workflows.
- Database, OS, network and storage coverage.
- Custom checks and plugins.
- Dashboards and reporting.
- Alert tuning and noise reduction.
Patching & Maintenance
OS, database and application patch cycles planned and executed on schedule, with proper testing and change control – so your platforms stay current and supported without becoming your team’s problem.
- Oracle Database quarterly patching (RU/CPU).
- Operating system and firmware updates.
- Application and middleware patching.
- Tested, staged rollouts.
- Change control and rollback planning.
- Maintenance windows aligned to your business.
- End-of-support tracking and remediation.
- Cloning and environment refreshes.
Performance & Capacity Management
Ongoing tuning, trending and capacity planning – so performance issues are caught and resolved before users feel them, and growth never arrives as a surprise.
- Proactive performance monitoring and trending.
- SQL and database tuning.
- Resource and cost right-sizing.
- Capacity forecasting.
- Bottleneck diagnosis and remediation.
- Growth and workload planning.
- Regular optimisation reviews.
- Cost and efficiency reporting.
Backup & DR Assurance
Verified backups and tested recovery – RMAN, Data Guard and DR runbooks that are actually exercised, not just documented. You know your data is recoverable because we’ve proven it.
- Backup strategy design and management.
- RMAN configuration and validation.
- Data Guard/Standby management.
- Restore and recovery testing.
- DR runbooks and scheduled DR tests.
- RTO/RPO alignment.
- Backup monitoring and verification.
- Offsite/Cloud backup integration.
Incident Response & Continuous Improvement
Senior engineers on call with defined response times, plus quarterly reviews that surface cost savings, resilience gaps and modernisation opportunities – so the environment keeps getting better, not just kept alive.
- Defined response times and SLAs.
- Senior-engineer incident response.
- Root-cause analysis and prevention.
- Clear stakeholder communication.
- Quarterly architecture and optimisation reviews.
- Resilience and risk assessments.
- Modernisation and cost-saving recommendations.
- Documentation and runbook capture.
Why BSC for Managed Services?
SENIOR ENGINEERS, DIRECT ACCESS
You work directly with experienced consultants who know your environment – not account managers or junior staff learning on your systems.
FULL-STACK ACCOUNTABILITY
One team responsible for the whole stack – infrastructure, database, application and monitoring. Problems get solved faster because there’s no gap to fall into and no one to point at.
MISSION-CRITICAL DISCIPLINE
We’ve run systems organisations depend on around the clock. We understand the risk profile, the rollback requirements, and what’s at stake when critical systems are involved.
YOU OWN IT, WE RUN IT
Your platforms, run by specialists – the expertise of a dedicated internal team without the overhead of building one.
Ready to get started?
We’re on your side, doing what it takes to get the job done right – from the first consultation to your daily operations.